Job Description: Client Success Specialist

Overview: The Client Success Specialist will coordinate the development and implementation of customer service initiatives for existing clients while identifying marketing and sales strategies to expand business opportunities.

Key Responsibilities:

• Act as the first point of contact for client inquiries regarding service issues.


• Coordinate regular customer service activities to enhance client retention and encourage add-on services.


• Provide exceptional customer support to ensure client satisfaction, responding promptly to calls and emails.


• Visit client sites as needed to deliver direct customer service.


• Collaborate with the Recruiting Manager to address additional client needs and identify growth opportunities through regular client interaction.


• Continuously develop strategies and methods to improve the client experience.


• Generate and distribute promotional materials to the existing client base.


• Utilize software tools, including HubSpot, for inbound customer service and related marketing/sales efforts.

Qualifications:

1. 
   

   Education:

   
   
   
   
   • Associate’s degree in marketing or a closely related field (foreign equivalent accepted).
   
   
   
   


2. 
   

   Experience:

   
   
   
   
   • Minimum of 12 months in a customer service-oriented position.
   
   
   • At least 3 months of experience working with HubSpot, or completion of 3 college credits involving the use of HubSpot.
   
   
   
   


3. 
   

   Travel:

   
   
   
   
   • Ability to travel locally and regionally up to 30% of work time to visit client sites and ensure comprehensive customer service.
   
   
   
   

Skills:

• Strong communication and interpersonal skills.


• Problem-solving abilities and a customer-centric mindset.


• Familiarity with CRM software, specifically HubSpot.


• Ability to manage multiple tasks and prioritize effectively.

Join us to make a positive impact on our clients' success!