Looking to hire a Customer Service Rep for our client in Baltimore, MD.

Job Description:

• First point of contact for all incoming calls


• Cold Call customers for HVAC sales


• Enter all organic leads


• Dispatch calls to service technicians in a timely


• Field calls to the appropriate employee if not scheduling a service call


• Weeknight and Weekend “On Call” rotation


• Calls answered by Schedule Engine must be called back or texted in a timely manner


• Review company voicemails


• Send “Thank You” cards to customers that referred a friend


• Process warranty parts to corresponding company


• File and organize all paper documents


• Inventory and order office supplies and water


• Any additional assign task