Job Title: Housekeeping Manager Bilingual (English/Spanish)

Location: Baltimore MD

Job Type: Full-Time – Flexible.

Job Overview: As the Bilingual Housekeeping Manager, you will be responsible for
supervising and coordinating housekeeping staff, confirming the cleanliness and
readiness of all areas within the hotel and conference center. Fluency in both English
and Spanish is essential for effective communication with both internal teams and
clients.

Key Responsibilities:

Housekeeping Management:

• Supervise and lead housekeeping supervisors and staff, setting performance


• expectations and conducting regular training and evaluation of team members.


• Monitor the cleanliness of guest rooms, conference spaces, and common areas, confirming they meet established standards.


• Assign housekeeping tasks, schedules, and duties to staff, prioritizing workload efficiently.


• Confirming areas are prepared for events according to demand.


• Perform regular inspections to identify areas requiring attention and follow up on corrective actions.


• Professional respectful communication with staff and clients.


• Client Relations: Serve as the primary point of contact for clients, addressing inquiries, concerns, and special requests promptly.


• Foster strong client relationships by providing exceptional service and anticipating client needs.


• Coordinate with the sales and event planning teams to ensure client expectations are met or exceeded.


• Communication and Coordination: Act as a liaison between office staff and


• housekeeping teams to facilitate efficient operations.


• Communicate daily assignments, priorities, and special requests to housekeeping staff.


• Collaborate with maintenance and facilities teams to address any issues related to cleanliness or maintenance.


• Communicate with Union representatives about incidents and events related to staff corrective actions.


• Quality Assurance: Implement quality control measures and standards for cleanliness and appearance.


• Confirm all areas are properly prepared and meet quality standards before guest arrivals or events.


• Address guest complaints or concerns related to cleanliness and housekeeping promptly and professionally.


• Training and Development: Provide training and ongoing coaching to supervisors and housekeeping staff on best practices, safety procedures, and client service.


• Promote a positive and collaborative work environment that encourages employee development and engagement.


• Execute orientation and continuous training of proper cleaning techniques, safety procedures, and handbook policies.


• Creation of relevant processes


• Inventory and Supplies: Manage inventory of cleaning supplies and amenities, coordinating restocking as needed.


• Monitor and control housekeeping-related expenses within budgetary guidelines.

Bilingual Communication: Effectively communicate in both English and Spanish to
ensure clear understanding and responsiveness among diverse staff and clients.

Qualifications:

• Proven experience in hotel or hospitality management, with a focus on housekeeping.


• Fluency in both English and Spanish, with exceptional communication skills in both languages.


• Proactive critical thinking skills.


• Develops solutions management strategies.


• Strong leadership and supervisory skills, with experience in managing teams.


• Understanding of housekeeping and cleanliness standards within the hospitality industry.


• Exceptional client service and relationship-building abilities.


• Strong organizational and problem-solving skills.


• Ability to work collaboratively with cross-functional teams.


• Knowledge of inventory control and budget management.


• High school diploma or equivalent (bachelor’s degree in hospitality management (preferred).

Note: This job description is intended to convey the general nature and level of work
expected of the Bilingual Housekeeping Manager. It is not an exhaustive list of
responsibilities, duties, or qualifications associated with the position and may be subject
to change as the needs of the hospitality and conference center evolve.

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