ASSISTANT MAINTENANCE MANAGER - $21/HR
Assistant Maintenance Manager
Position Overview:
We are seeking a proactive and detail-oriented Assistant Maintenance Manager to support our Maintenance Manager and ensure the smooth operation of our maintenance department. This role involves a blend of administrative responsibilities, team coordination, and customer service. The ideal candidate will be experienced in property management, comfortable with high-volume dispatching, and proficient in using maintenance tracking systems like AppFolio.
Key Responsibilities:
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Communicate professionally and effectively—both verbally and in writing—with tenants, maintenance technicians, management, vendors, and subcontractors
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Provide administrative support to the Maintenance Manager, including calendar management and documentation
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Assist in organizing and planning daily activities for the maintenance team
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Review and escalate inbound service tickets from the call center or tenants
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Assess the scope of work required for individual work orders in AppFolio; must have basic knowledge of plumbing, electrical, HVAC, appliance repair, carpentry, drywall, and general maintenance
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Manage and dispatch a high volume of work orders daily to technicians and subcontractors
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Monitor and ensure timely and quality completion of contractor work
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Track all work order progress from intake to completion using AppFolio
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Relay time-sensitive updates to the maintenance team while in the field
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Attend and contribute to weekly staff meetings
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Provide excellent customer service to residents
Qualifications:
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Prior administrative experience in a fast-paced environment
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Background in property management preferred
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Hands-on experience fielding and distributing maintenance work orders
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Proficiency in AppFolio or other property management software
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Intermediate to advanced skills in Microsoft Office Suite
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Strong verbal and written communication skills, especially over the phone
Additional Requirements:
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Quick learner with the ability to adapt to new systems and procedures
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Excellent organizational and multi-tasking abilities
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Strong time management and prioritization skills
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Ability to track and complete both short- and long-term projects
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Effective problem-solving skills in operational situations
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Professional demeanor with a strong focus on customer relationships
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Self-motivated, reliable, and team-oriented
Working Conditions:
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This position is primarily office-based but may occasionally require time in the field
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Must be able to sit or stand for extended periods, bend, pull, and lift up to 25 lbs
